Embassy Direct

I recently booked an "Estate" minicab with Embassy Direct for a journey from Home in Westview Close (W7 3DZ) to Heathrow Terminal 5 before flying to Spain in early morning. Despite confirmed to pay a premium (£45) for the larger vehicle, we were instead provided with a smaller hatchback car (supposed to be £40). This caused some inconvenience as we struggled to fit our three BA cabin suitcases into the boot. But we paid the "confirmed" amount as we didn't want to cause a scene.

It's very disappointing that Embassy Direct did not honour the original booking or offer any explanation. I would expect a more professional and honest approach from a company that provides transportation services to local residents.

I cannot praise this company high enough I used them on 8/12/23 for a hospital appointment they were fantastic the driver was polite, friendly, and on time. Thank You

I had been using for years, but after an incident last year. I would never. A driver employed by them damaged my property and refuses to provide his insurance details. The owners have been no help at all. Just beware!!

lovely local people, serving local needs

Been using them for a few years and Embassy is my top pick anytime a taxi is needed, they always have fair prices, friendly staff and speedy drivers.

Been using them since I moved into the area about 5 years ago, never had a problem with them, always on time, drivers are very friendly and prices are fair, would recommend them to friends.
Alan Garland