I recently booked an "Estate" minicab with Embassy Direct for a journey from Home in Westview Close (W7 3DZ) to Heathrow Terminal 5 before flying to Spain in early morning. Despite confirmed to pay a premium (£45) for the larger vehicle, we were instead provided with a smaller hatchback car (supposed to be £40). This caused some inconvenience as we struggled to fit our three BA cabin suitcases into the boot. But we paid the "confirmed" amount as we didn't want to cause a scene.
It's very disappointing that Embassy Direct did not honour the original booking or offer any explanation. I would expect a more professional and honest approach from a company that provides transportation services to local residents.
Embassy Direct
51 Greenford Avenue, W7 1LL
Address
51 Greenford Avenue
Hanwell
London
W7 1LL
Opening Times
Monday
Opens 06:00 - Closes 00:00
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Opens 23:00 - Closes 00:00
Sunday
Opens 10:00 - Closes 16:00
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User Reviews
Mark Mei
Oct 27, 2024
Teresa
from Hanwell
from Hanwell
Dec 13, 2023
I cannot praise this company high enough I used them on 8/12/23 for a hospital appointment they were fantastic the driver was polite, friendly, and on time. Thank You
Mrs Pope
from Hanwell
from Hanwell
Feb 6, 2018
I had been using for years, but after an incident last year. I would never. A driver employed by them damaged my property and refuses to provide his insurance details. The owners have been no help at all. Just beware!!
Response from
Adam Ali Manager
We have noting on file of this incident being reported, can you please provide me with the person you reported this to so we can eliminate this as slander.
Many thanks
Adam
Many thanks
Adam
Mar 12, 2018
Joanna
from Bradley
from Bradley
Dec 2, 2016
lovely local people, serving local needs
Rae
from Hanwell
from Hanwell
Sep 25, 2015
Been using them for a few years and Embassy is my top pick anytime a taxi is needed, they always have fair prices, friendly staff and speedy drivers.
Anonymous
May 5, 2010
Been using them since I moved into the area about 5 years ago, never had a problem with them, always on time, drivers are very friendly and prices are fair, would recommend them to friends.
Alan Garland
Alan Garland