World Tour Store

Very unhelpful and disgraceful can’t understand difficult situation
My family booked tickets from London to Portugal 🇵🇹 total fare £1456 both ways.

Asked for cancellation 2 weeks before or charge small amount of cancellation charges due to my family member critical condition in ICU hospital until now also we Said we providing a proof of hospital letter given by doctor for evidence . This office said we can’t help you speak to the airline office and on top said we will charge £150 per ticket to make changes due further dates . We are all are struggling in this difficult time after covid and pandemic paying bills and all other expenses.

I believe I should bring it to a newspaper agency or complain the police and let the police decide what is the policy of this office in such type of matter.

My family called and with all respect spoke to this office they are not bother to help out or even try to call the airline office and speak .

They said “ you call the airline office “
I am saying I paid you all the money in your office and why not you can call and try to help us out .