This used to be a good service until they installed a "new system". Now two weeks in a row they couldn't find my shirts. The last time I had forgotten the ticket and the woman working there (who claims to be the owner) insisted I must be mistaken as her computer showed no orders with my name.
I had to walk all the way back home to get the ticket only to find when I returned that she had already found my shirts that she swore they did not have.
Did I get a discount? Of course not. An apology? Nope. I got a shrug when I told her she had a bad attitude and I would be going to the cleaners across the street in the future.
The Clean Laundry Co
Dry Cleaner at 66 Northfield Avenue
Ad
4 / 10 from 6 reviews
Address
66 Northfield Avenue
Hanwell
London
W13 9RR
66 Northfield Avenue
Hanwell
London
W13 9RR
Telephone
020 8579 2719
020 8579 2719
Region
Hanwell
Hanwell
Category
Dry Cleaners
Dry Cleaners
Opening Times
Monday |
Open 08:00 - Closes 20:00 |
Tuesday |
Open 08:00 - Closes 20:00 |
Wednesday |
Open 08:00 - Closes 20:00 |
Thursday |
Open 08:00 - Closes 20:00 |
Friday |
Open 08:00 - Closes 20:00 |
Saturday |
Open 08:00 - Closes 20:00 |
Sunday |
Open 09:00 - Closes 18:00 |
User Reviews
Andrew Flaster
from Ealing
from Ealing
Oct 10, 2019
Sandra
from ealing
from ealing
Nov 27, 2017
Unfortunately prices have skyrocketed over the last year or so and when I politely asked the lady owner why this was so and why such steep increases? all I got told was to go elsewhere!! Shocked and very disappointed!! Also opening hours very erratic !! I have since taken the lady's advice and now go elsewhere for my service wash.
J. Brown
from ealiang
from ealiang
Dec 28, 2016
unreliable opening hours!! which is no good if you want to pick up work suit for next day only to find shop closed....
Response from
anna Manager
We are open 7 days. 8 - 7pm. Sun 10 - 4pm. 360 days per year. For 15 years. There is simply nothing unreliable about our commitment to cleaning clothes. I think you are mistaken.
Nov 9, 2017
Colette Weathersbee
from Ealing
from Ealing
Oct 14, 2016
I have been coming here for several years now (having left other dry cleaners for poor service) and I really trust The Clean Laundry Co with my delicate, vintage clothing. The clothing is always presented in good condition and well pressed (it is never over-pressed, which has happened elsewhere). It is always ready on time too. The staff have always been polite and friendly and have often helped me carry items to the car, when I have had several items to collect. They offer wonderful service overall! I am a very happy customer and see no reason to go elsewhere.
Response from
anna Owner/manager
Thank for taking time to review our services. Thank you for your kind words and your continuing custom. We all work very hard to provide a professional service and can only commend ourselves by the repeat and regular customers from our lovely local customers. Thank you for this acknowledgement in your review. May I also apologise to those whose experience has not been as happy. Please give us another chance to make it right with you ;) :) :)
Oct 21, 2016
Jo
from ealing
from ealing
Aug 29, 2014
Cheapest shirt dry cleaning service on the avenue, unfortunately rude and unhelpful service!
Sarah
from Northfields
from Northfields
Aug 11, 2014
The manager lady was very helpful here and washed my coat again for free when the stain hadn't quite come out first time round.
Daniel
from Northfields
from Northfields
Apr 15, 2014
Sadly the staff are rude and unhelpful, especially on the phone if you have a query, which means we will not be returning.
annapm
Aug 20, 2012
The worst service I have ever experienced. Left some clothes to be repaired and picked up the next morning, but the next day the store was still closed 2 hours after they were due to open, and nobody answered the phone. Later Store person refused to accept blame, apologise and extremely rude.
Response from
Anna Manager
Is this an honest review? I wonder because:
1. we close approx 4 days per year. Only once, after a break-in we were forced to close while waiting for forensics.
This, surely was explained to you.
2. You say you put repairs in the afternoon preceding your collection? We simply cannot offer such a speedy service on alterations, this was made known to you at the time.
I'm forced to ask who/why have you exaggerate your offence against us?
Have a happy day - life is way too short.
1. we close approx 4 days per year. Only once, after a break-in we were forced to close while waiting for forensics.
This, surely was explained to you.
2. You say you put repairs in the afternoon preceding your collection? We simply cannot offer such a speedy service on alterations, this was made known to you at the time.
I'm forced to ask who/why have you exaggerate your offence against us?
Have a happy day - life is way too short.
Jan 18, 2015
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